Question 1

What is the best time to book a Kenya safari?

Accepted Answer

The best time for Kenya safari is during the dry seasons from June to October (Great Migration in Maasai Mara) and January to March (excellent wildlife viewing in Amboseli, Tsavo, and Samburu). Book at least 3-6 months in advance for peak season, especially for luxury lodges.

Question 2

Do you offer wheelchair accessible safari accommodations?

Accepted Answer

Yes, we have 50+ wheelchair accessible safari lodges across Kenya, including properties in Maasai Mara, Amboseli, Tsavo, and Nairobi. All accessible rooms feature roll-in showers, grab bars, and wider doorways.

Question 3

What is your best price guarantee policy?

Accepted Answer

If you find a lower rate for the same hotel and dates within 24 hours of booking, we'll match it AND give you 10% off your next booking. Terms apply.

Question 4

How do I cancel or modify my booking?

Accepted Answer

You can cancel or modify your booking through your account dashboard or by contacting our 24/7 customer support. Free cancellation is available up to 14 days before check-in for most properties.

Question 5

Which safari destination is best for families?

Accepted Answer

Maasai Mara and Amboseli are excellent for families, with many lodges offering family rooms, kids' activities, and child-friendly game drives. We have 85+ family-friendly properties.

Question 6

Do I need a visa to visit Kenya?

Accepted Answer

Most visitors need a visa to enter Kenya. You can apply online for an eVisa through the official Kenya immigration portal. The process takes 2-3 business days.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and M-Pesa for Kenyan residents.

Question 8

Can I book a safari vehicle through your platform?

Accepted Answer

Yes, we offer safari vehicle hire through our sister site Jaetravel.co.ke. Choose from Toyota Land Cruisers with pop-up roofs, luxury Prados, and wheelchair accessible vehicles.

Question 9

Are meals included in hotel bookings?

Accepted Answer

Meal plans vary by hotel. Most safari lodges offer Full Board (breakfast, lunch, dinner) or All-Inclusive options. Details are shown on each hotel page.

Question 10

What should I pack for a Kenya safari?

Accepted Answer

Pack neutral-colored clothing, comfortable walking shoes, warm layers for morning game drives, sunscreen, hat, sunglasses, binoculars, camera with zoom lens, and insect repellent.

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